Privacy & Security
- Your Financial Privacy at Citizens First
Our Privacy Commitment to You
We recognize, respect and protect the personal privacy rights of all our customers. We realize that our customers entrust us with personal information, and it is our policy to maintain our customers' information in a confidential manner. We are committed to providing the highest level of security and privacy regarding the collection and use of our customers' personal information as well as personal information of all consumers who visit our bank.
Confidentiality and Security of Nonpublic Personal Information
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
Nonpublic Personal Information We Collect
We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms
- Information about your transactions with us, our affiliates or others
- Information we receive from a consumer reporting agency
Nonpublic Personal Information We Disclose
We may disclose the following information to companies that perform marketing services on our behalf: your name and address. Should we share this information with a third-party nonaffiliated marketing firm for the purpose of telling you about our new products or services, we will enter into a written agreement with the third party that will require the third party to maintain the confidentiality of the information in the same manner the bank would and to restrict its use.
Otherwise, we do not disclose, nor do we reserve the right to disclose, any nonpublic personal information about our customers or former customers to anyone, except to other nonaffiliated third parties as permitted by law.
Notify Us of Inaccurate Information We Report to Consumer Reporting Agencies
Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. Your written notice describing the specific inaccuracy(ies) should be sent to us at the following address: Citizens First, 1065 Ashley Street, Suite 150, Bowling Green, Kentucky 42103.
- Identity Theft
What is Identity Theft?
Identity theft occurs when someone acquires your personal information and uses it without your knowledge to commit fraud or theft. It is a serious crime and cases are growing. An all-too-common example is when an identity thief uses your personal information to open a credit account in your name.
No matter how cautious you are, there is no way to completely prevent identity theft from occurring. But there are ways you can help minimize your risk. This page contains valuable information on how you can protect yourself by managing your personal information wisely, the warning signs of identity theft, and what to do if you do become a victim.
- Do not give out personal information on the phone, through the mail or over the Internet unless you have initiated the contact or are sure you know with whom you are dealing.
- Do not carry your Social Security card with you; leave it in a secure place. Carry only the identification and credit and debit cards that you need.
- Do not put your address, phone number, or driver's license number on credit card sales receipts.
- Social Security numbers (SSNs) or phone numbers should not be put on your checks.
- Shred your charge receipts, copies of credit applications, insurance forms, physician statements, checks and bank statements, expired charge cards that you are discarding, and credit offers you get in the mail.
- Secure your credit card, bank, and phone accounts with passwords. Avoid using easily available information like birth date, the last four digits of your SSN, or your phone number. When opening new accounts, you may find that many businesses still have a line on their applications for your mother's maiden name. Use a password instead.
- Secure personal information in your home, particularly if you have roommates or hire outside help.
- Promptly remove mail from your mailbox. If you are planning to be away from home and are unable to pick up your mail, call the U.S. Postal Service at 1-800-275-8777 to request a vacation hold.
- Ask about information security procedures in your workplace. Find out who has access to your personal information and verify that records are kept in a secure location. Ask about the disposal procedures for those records as well.
- Before revealing any personally-identifying information (for example, on an application), find out how it will be used and secured, and whether it will be shared with others. Ask if you have a choice about the use of your information. Can you choose to have it kept confidential?
Check Your Credit Report
Order a copy of your credit report from each of the three major credit-reporting agencies every year. Make sure it is accurate and includes only those activities you have authorized. The law allows credit bureaus to charge you up to $9.00 for a copy of your credit report.
By checking your report on a regular basis, you can catch mistakes and fraud before they wreak havoc on your personal finances. Don't underestimate the importance of this step.
To order your credit report, call: 1-800-685-1111.
To report fraud, call: 1-800-525-6285
To order your credit report or report fraud, call: 1-888-EXPERIAN (397-3742)
To order your credit report, call: 1-800-916-8800.
To report fraud, call: 1-800-680-7289
Protect Yourself Against Phishing
Phishing usually comes in the form of fraudulent emails that appear to come from legitimate sources. These ask customers to verify personal information or link to counterfeit websites that appear real.
Watch for emails that:
- Urge you to act quickly because your account may be suspended or closed, or to update your personal information.
- Do not address you by name, but use a more generic one like "Dear Valued Customer."
- Ask for account numbers, passwords, access IDs, or other personal information.
Citizens First will NEVER ask for sensitive information, such as account numbers, access IDs, or passwords via email.
Tips for Safeguarding Your Information from the American Bankers Association:
- Do not give your SSN or other personal credit information about yourself to anyone who calls.
- Tear up receipts, bank statements, and unused credit card offers before throwing them away.
- Keep an eye out for any missing mail.
- Do not mail bills from your own mailbox with the flag raised.
- Review your monthly accounts regularly for any unauthorized charges.
- Order copies of your credit report once a year to ensure accuracy.
- Do business with companies you know are reputable, particularly online.
- Do not open email from unknown sources, and use virus detection software.
- Protect your PINs (do not carry them in your wallet) and passwords. Use a combination of letters and numbers for your passwords, and change them periodically.
- Report any suspected fraud to your bank and the fraud units of the three credit reporting agencies immediately.
- Equifax: 1-800-525-6285
- Experian: 1-800-301-7195
- TransUnion: 1-800-916-8800
If you become a victim, contact:
- The fraud department of the three major credit bureaus.
- The creditors of any accounts that have been misused.
- The local police to file a report.
- The bank to cancel existing accounts held in your name and re-open new accounts with new passwords.