Managing Through Disruption

As the COVID-19 situation continues to grow across our footprint, we're here to help our customers manage the disruption. Effective March 21, we converted our banking offices to drive up only service. All lobby interaction will be by appointment only during regular business hours. If you are a personal banking customer and you have not enrolled in our online and mobile banking services, we encourage you to enroll today. These services give you easy access to your accounts. 

If you are facing hardship due to the COVID-19 situation and need assistance with your accounts, please call us at 800-482-1314 or contact your local banker directly. We may have programs to assist you and would be happy to discuss your unique situation.

We are also here to help you understand your options and support the implementation of The Coronavirus Aid, Relief and Economic Security (CARES) Act programs. The CARES Act offers a range of benefits, including direct payments to tax payers, mortgage and student loan relief, and improved lending programs for businesses.

Direct Payment to Tax Payers:

Tax credits in the form of checks or direct deposit will be issued as follows:

$1,200 per adult and $500 per child to individual filers earning less than $75,000 annually.

$1,200 per adult and $500 per child to joint filers earning less than $150,000 annually.

Lesser amounts will be provided to those individual filers earning more than $75,000 and less than $99,000, and those joint filers earning more than $15,000 and less than $198,000.

If you qualify for these direct payment checks, no action is needed for you to receive the payment. If you have a German American Bank account on file with the IRS for payments such as tax refunds or Social Security benefits, you will most likely receive your payment electronically within a month. German American Bank online and mobile banking users are encouraged to activate deposit alerts to receive notification of deposits into your account.

If you do not have bank account on file with the IRS, you will most likely receive a paper check in the USPS mail. Please watch your mail for that check and consider enrolling in the USPS Informed Delivery Service to electronically view the contents of your daily mail. If you receive a paper check, you can deposit your check using mobile check deposit available within German American Bank’s Mobile Banking app. You may also use our drive up service, including our ITM drive up service to deposit the check into your German American Bank account.

Mortgage Assistance

If you are experiencing hardship associated with the coronavirus and need help with your mortgage payments, the CARES Act enables mortgage lenders and servicers to provide up to 180 days of forbearance (payment deferral) on federally-backed mortgage loans. Contact our team to discuss your options.

Student Loan Assistance

All payments for federal student loans (Direct and FFELP) are deferred through September 20, 2020. Contact your student loan services to discuss eligibility and options. The top three servicers are:
MOHELA: 1-888-866-4352
Navient: 1-800-722-1300
Nelnet: 1-999-486-4722

COVID-19 Small Business Emergency Relief Resources

The SBA is offering emergency relief programs for small businesses and nonprofits affected by the COVID-19 situation. The Paycheck Protection Program (PPP) is a result of the unanimously passed Coronavirus Aid, Relief and Economic Security (CARES) Act on March 25, 2020. Prior to passage of the CARES Act, the SBA began offering the Economic Injury Disaster Loan (EIDL). German American Bank is certified by the Small Business Administration and can assist you with your emergency relief needs. Our business bankers are available to discuss your options to determine the best fit for your unique situation and to help you in the preparation and submission of your application to the SBA.

Paycheck Protection Program (PPP)

The PPP is federally guaranteed loan which provides cash flow assistance to small business and nonprofit employers who maintain their payroll during the emergency. Companies with 500 employees or fewer that were operational February 15, 2020 are eligible to participate. All or a portion of the loan proceeds may be forgiven.

Loan size:
Equal to 250% or 2.5x an employer’s average monthly payroll (see page 2) up to $10 million.  Loan to be 100% guaranteed by SBA.

Cost of program:
No SBA or bank fees to the borrower.  First payment deferred for six months.

Interest rate and loan term: 
Interest rate of 1.0%; Maturity of 2 years for any unforgiven portion of the loan.

Use of Proceeds: 
Payroll costs, including benefits; interest on mortgage obligations; rent, under lease agreements; utilities.

Debt forgiveness:
The loan proceeds used to cover payroll costs, most mortgage interest, rent and utility costs over the 8 week period of the loan is made may be forgiven.  Debt forgiveness may be reduced if an employer reduces workforce or wages. 

Collateral & Guarantees:    
No collateral or personal guarantees required.


The EIDL program is a direct SBA loan designed to provide small businesses with expedited working capital loans of up to $2 million for vital economic support.

Loan Size: 
Up to $2 million available with the specific amount determined by the SBA based on review of applicant financials, credit and collateral.

Interest rate and loan term:  
Interest rates are maximum of 3.75% for a for-profit company, and 2.75% for a non-profit, with a maximum loan term of 30 years.

Emergency grant of up to $10,000 is available with these funds being made available within 3 business days.

Use of proceeds:
The proceeds may be used for fixed debt, payroll, accounts payable and other costs.

Applicants cannot receive duplicate funds for both PPP and EIDL to cover the same losses. 

Learn more about the EIDL program by visiting the SBA’s Disaster Loan Website.

Download German American Bank’s COVID-19 Small Business Emergency Relief Resources document.

Contact Us:
Customer Support By Phone From Our Knowledgeable Customer Care Teams

  • Banking: (800)482-1314

Monday – Thursday
8:00am – 6:00pm ET

8:00am – 6:30pm ET

8:00am – 1:00pm ET

  • Insurance: (800)326-1871  |  Monday - Friday: 8:00am – 6:00pm ET
  • Investments: (800)482-1314 or call your Investment representative directly  |  Monday - Friday: 8:00am – 5:00pm ET
  • Wealth Advisory: (800)482-1314 or call your Wealth Advisor directly  |  Monday - Friday: 8:00am – 5:00pm ET

Throughout our 110 year history, we have experienced a lot of ups and downs in the world, and through it all, German American Bank has remained a safe place to do business. We are committed to doing our part to protect our employees, our customers and our communities to help minimize the impact of the COVID-19 to the best of our ability while serving our customers with customer service excellence

Protecting Your Finances

Unfortunately, with any kind of event that elicits fear and uncertainty come those who are looking to take advantage of the situation. Be sure to remain vigilant of common online scams claiming to provide information, charity, or products related to COVID-19. Find more information about common scams and practices to prevent fraud below.

Click to visit the Federal Trade Commission (FTC) webpage.

Common Heath Prevention Practices     

In order to prevent the spread of any type of illness, including the potential for COVID-19, we have encouraged our employees to adhere to below steps recommended by the Centers for Disease Control. We encourage our customers to do the same to protect themselves and others. 

Clean your hands often:

  • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact:

  • Avoid close contact with people who are sick.
  • Put distance between you and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.
  • Stay home if you’re sick and cover coughs and sneezes with a tissue or use the inside of your elbow.

Click to visit the CDC website for more detailed information on protecting yourself and others.